Architect Measurable Trust across AI-Driven Digital Services
Book Description
Ultimate Digital Trust for Governing Service Assurance provides a practitioner-focused, comprehensive governance and assurance architecture for embedding measurable trust into these technology ecosystems.
The book integrates ITIL-aligned service management, ISO standards (27001, 20000-1, 42001), AI governance principles, risk management frameworks, and cyber resilience controls into a unified operating model. It explains how to design traceable workflows, implement control validation mechanisms, establish continuous auditing pipelines, and generate defensible trust metrics across AI-enabled and automated environments.
What you will learn
¿ Design and operate a measurable digital trust governance framework aligned to enterprise service management
¿ Embed assurance, risk, and compliance controls into ITIL-aligned ITSM workflows and automation
¿ Govern AI-enabled decision systems with transparency, traceability, ethics, and accountability mechanisms
¿ Assess, benchmark, and advance digital trust maturity across services, platforms, and ecosystems
Who is This Book For?
This book is tailored for CIOs, IT leaders, service managers, governance and risk professionals, AI governance leads, auditors, and digital transformation executives responsible for service reliability and regulatory accountability. Readers should possess foundational knowledge of IT service management, governance frameworks, and risk or compliance practices within digitally enabled environments.
Table of Contents
1. Introduction to Digital Trust in the Modern Enterprise
2. The Evolution of IT Service Management Toward Digital Trust
3. Governance and Accountability in AI-Driven Service Management
4. The Role of Compliance Frameworks
5. Risk and Assurance in the Age of AI
6. Data Privacy, Ethics, and Responsible AI in Service Management
7. Digital Trust Architecture and the Service Value System
8. Auditing and Continuous Assurance in AI-Enabled Environments
9. Cyber Resilience and Digital Trust Readiness Framework
10. Building a Culture of Trust and Compliance
11. Building Trust in Real-World ITSM Transformations
12. Building and Advancing the Digital Trust Maturity Model
13. The Future of Digital Trust
Index
